One address for everything
Email us at [email protected]. That’s the only channel we run: no contact forms, no social inboxes, no phone line. One address keeps things simple and means nothing gets lost between systems.
We read everything that arrives.
What we can help with
- Corrections. If a number, date, or feature description on any page looks wrong, tell us which page and what you saw. A link or screenshot speeds things up enormously. Verified corrections are usually live within a few days, and we note the change on the page.
- Feedback. Missing question about the game? A guide that didn’t actually answer what you searched for? We use reader mail to decide what to expand next.
- Partnership and business. Casino operators, licensed affiliates, and studios can reach the site owner at the same address. Put “Partnership” in the subject line. To be upfront: paid placements that would touch our ratings aren’t on the table; see our methodology for how ratings are set.
- Privacy requests. Data questions under our privacy policy go to the same inbox.
What we can’t help with
This one matters, so please read it before writing.
We’re a review site, not a casino. We don’t hold your money, run your account, or process withdrawals. If your issue is a delayed payout, a locked account, a bonus dispute, or a verification problem, we genuinely can’t do anything about it - only the casino you play at can. Contact their support team directly, and if that fails, escalate to the regulator that licenses them (the licence details sit in every reputable casino’s footer).
Emails asking us to intervene with a casino will get a polite version of this same paragraph back.
We also can’t give betting advice or predict outcomes. Narcos runs on a certified random number generator; nobody can tell you when it’ll pay, and anyone claiming otherwise is selling something.
Response times
We’re a small operation, so expect a reply within 2-3 working days for most mail. Corrections get priority. Partnership mail may take up to a week, honestly, because editorial work comes first.
If you’ve waited longer than a week, feel free to nudge us - a follow-up on the same thread works better than a fresh email.
One last note: if gambling has stopped being fun, support services like GamCare (gamcare.org.uk) and Gamblers Anonymous offer free, confidential help. This site is for readers 18 and over.